Name of company
105 Millwright Way
Flitwick;Bedford MK45 1BQ
Tel: +44 7971 136053 +44 7971 136053
When ordering with Tmd-crafts please be aware some of our products contain card and/or paper, although we do our best to make them as durable as possible they are still made from card and/or paper and should be taken care of. They are not toys and should not be played with.
Knitted items are usually made to order and you will be asked to provide chest size. arm length, length from neck down and colour required when placing your order. You will be provided with any special relevant wash instructions as per wool labels.
We accept payment only by Paypal, Bank Transfer or Cash in Person. All payments are to be made in full at the time of placing an order for knitted items and card creation keepsakes.
If placing an order for wedding stationery you will be asked to provide a minimum of £50 as a deposit at the time of completing the enquiry/order form and a photograph will be taken of your completed order to show you at which time the remaining balance will fall due and once full payment received your order will be sent to you.
We will always advise lead up times for completion of an order at the outset as this will vary depending on the item(s) ordered and quantity involved. Plus obviously, certain times of the year we may be busier than usual with our order book being very full and this will also have an impact on lead times.
Postage will be paid for by the customer, amount to be agreed upon before item is posted.
Unless otherwise specified smaller items will be sent via MyHermes with online tracking available, but we cannot be held responsible for things going missing using this service. We are happy to use other methods of delivery but this will be at the relevant cost to the client.
Larger items/parcels will be sent via MyHermes to be signed for upon delivery. this service usually takes between 2 - 4 days and all costs will be covered by the client.
For wedding stationery we would recommend you also consider paying an additional cost to cover insurance for the package.
International items are usually sent by standard airmail – this is about 8-10 working days, but this may be longer at busier times of year.
Overseas buyers are responsible for any import duties/customs charges/tax.
Refund/Return/ Exchange Policy
If you are not happy with your item when received or change your mind about your purchase you have 14 days from receiving the goods to request a refund. This will be processed once the item has been returned and received in its original and unused condition - Postage will only be refunded at the lowest rate.
Please note , however, Items which have been personalized or items made to order may not be returned as these have been made to meet your specific requirements, we will always send you a photograph of your order before we post to make sure you are happy with it.
If your order includes any personalization or has been made specifically for your requirements we cannot except cancellation under any circumstances.
If, however, you have ordered for a Special Occasion/Wedding etc which is subsequently cancelled we will do our best to refund anything which has not already been handmade up to the point of notification, deposits however are non-refundable as the materials will have already been purchased specifically for your order.
Other orders may be cancelled up to 14 days after placing the order, unless you have received the goods within this 14 day period, in which case it may no longer be cancelled.
These terms are written in accordance to the new consumer contracts June 2014.
105 Millwright Way
Email: email@example.com OR firstname.lastname@example.org
Mobile: 07971 136053